Friday, September 13, 2013

In Which I Am Frustrated By More Than One Organization

Dear Girl Guides of Canada phone help person,

I called you this morning, trying to get help with my daughter's Pathfinder Unit. Perhaps you didn't have a satisfying cup of coffee this morning, or perhaps you're merely constipated, but I feel compelled to point out to you how entirely unhelpful you were with my dilemma. "I guess I'm back to square one," I said to you, after you'd spent one too many minutes patronizing me, pointing out things about the online website that I already knew. "Yes, you are," you agreed. I could hear the OHMYGAWDTHISWOMANISTOTALLYGETTINGONMYNERVES in your voice, so no worries there. I was quite aware how much I irritated you. For someone representing an organization that purports to teach young girls to be confident, resourceful, and courageous, not to mention making a difference to the world, let me just say that you forgot the bit where YOU model those ideals. What a great face you put on the Guiding organization. Poo on you. I hope you stay constipated all month.

I am publicly identifying you because you should be ashamed of yourself for being so unhelpful. What is the point of being on the other end of a 1-800 number if all you do is act like a total twat when you talk to us confused peons?

So I did the only thing I could: I thanked you for being SO unhelpful and I hung up on you.




Dear Online Sales Person,

(Note: this is most definitely NOT the online LEGO store as they are possibly the nicest people to deal with in the world)

I called you this morning because you sell LEGO parts that my son wishes to purchase. He saw them in the 2013 catalogue but they did not show up on your online site. We were puzzled so I telephoned your help line. When I asked you about this, you sounded, to put it diplomatically, like you needed some very heavy tranquilizers. "If it isn't on the online site then we don't carry it!" you snapped. "Then why is it in the most recent catalogue?" I asked. Stupid of me, I realize, but that's me: I see something in a 2013 catalogue and I assume it's possible to purchase it, mostly because it's STILL 2013. "It can't be in the catalogue because we don't have it!" you again snapped, with perhaps more vigour than before. "So...does that mean that your catalogue printers made a mistake?" I asked, thinking that the situation called for a little levity. "Can I help you with anything else?" you asked pointedly. When I asked if our call was being recorded for customer satisfaction purposes you did not respond. I hope I put a little thrill of fear into you, because if you stop to think about it, that item HAD to be around somewhere. It wouldn't BE in the 2013 catalogue if you didn't sell it now, would it? Silly goose.

So I did the only thing I could: I hung up on you.



1 comment:

Samantha said...

You are, now and forever, totally my hero. In fact, as soon as I prove I'm not a robot, I am going to get up and do a little dance in your honour. Maybe I'll finish my dance with a "Sheila rocks!" cheer.